Our contacts
For a pleasant and convenient shopping experience, we provide fast delivery throughout Kazakhstan.
Delivery costs:
1. Within Almaty — 2000 ₸, paid in advance before courier dispatch;
2. Across Kazakhstan — delivery via CDEK within 7–14 business days, cost is calculated individually;
3. Express delivery across Kazakhstan — CDEK delivery within 3–5 business days, cost is calculated individually;
4. Self-pickup from LA VOIE NOMADE stores — free of charge;
*Please make sure you can receive your order before 20:00. Otherwise, delivery will be postponed to the next day. Orders placed before 19:00 will be delivered the same day. Orders placed after 19:00 will be delivered the next day.
Delivery within Almaty:
• Delivery is door-to-door to the address specified in the order;
• Delivery time: 1 to 3 days. During holidays, delivery times may be extended. Please confirm with our manager at +7 777 22 000 66.
Can I return the order to the courier?
Yes, you can contact the manager in the courier’s presence and arrange a return. The courier will collect the order. Delivery charges are non-refundable.
Delivery across Kazakhstan:
• Delivery time: 3 to 14 days. During holidays, delivery times may be extended. Our manager will inform you after the order is placed, or you can call +7 777 22 000 66.
• Please check the integrity and completeness of the order in the presence of the courier.
Can I return the order to the CDEK courier?
Yes, contact our manager in the courier’s presence and arrange a return. The courier will collect the order. Delivery charges are non-refundable. All shipping costs are borne by the Buyer.
You can choose one of the following payment options:
• Cash payment upon delivery
You can pay in cash directly to the courier when receiving the order in Almaty. You will receive a fiscal receipt, order form, delivery note, and return form. These documents are required in case of product return.
NOTE: Cash payment is only accepted in the national currency of Kazakhstan — tenge.
• Online payment by bank card via ePay
You can pay with any Visa or MasterCard issued by any bank. When placing the order, select the Epay Halyk payment option.
Learn more about the security of Epay payment system at:
http://epay.kkb.kz/security
