Our contacts
We care about your comfort and fully comply with the Law of the Republic of Kazakhstan “On Consumer Rights Protection.” If you’ve changed your mind or the jewelry doesn’t suit you, you may request a return or exchange within the established timeframe.
Return and Exchange Conditions
According to Kazakhstani law, you can return or exchange an item within 14 calendar days from the date of purchase, provided it:
- has not been worn,
- retains its original condition, tags, packaging, and seals,
- comes with the original receipt (paper or electronic).
Non-returnable and Non-exchangeable Items:
According to Article 30 of the Law of the Republic of Kazakhstan “On Consumer Rights Protection,” the following items are not eligible for return or exchange:
- custom-made pieces,
- jewelry with personal engravings or other personalization,
- items that have lost their original condition due to use.
How to arrange a return or exchange:
- Contact us via any convenient method:
📧This email address is being protected from spambots. You need JavaScript enabled to view it.
📱 +7-777-220-00-66 - If returning remotely, provide photos of the item and receipt.
- Bring the jewelry to one of our boutiques or send it via courier, after agreeing on the address and shipping method with our manager.
Return or exchange shipping costs are covered by the customer, unless otherwise agreed individually.
We value every client and strive to make your journey with La Voie Nomade pleasant and confident. If you have any questions — we’re always here for you.